By; JABIRU A. HASSAN, Kano
The Management of Kano Electricity Distribution Company (KEDCO) has trained its customer care officers as well as call centre agents to improve services in its franchise.
This was contained in a statement signed and issued to newsmen by the company’s Head of Corporate Communications, Ibrahim Sani Shawai.
It explained that the training which was conducted on Tuesday, featured in-depth explanation on regulatory processes, key change token procedures, diplomacy and answering calls strategies aimed at enhancing customer management.
According to the management, the staff were trained to ensure that they are abreast of the modern diplomacy tools towards smoothening relationship with customers in line with KEDCO’s customer-centric approach to engaging stakeholders.
In his message, the MD/CEO, Dr Jamil Isyaku Gwamna said complaints management and resolution remain key to KEDCO as a company that makes use of such input to improve service delivery as well as feel the pulse of customers, hence, the training.
Dr Gwamna, therefore, advised customers to feel free to lodge their complaints on any of KEDCO’s platforms for speedy resolution, while appealing to them to also report activities of vandals and saboteurs in their communities.
