left, Partner & Head, Advisory Services, KPMG, Mrs. Bisi Lamikanra, Snr. Manager, Management Consulting, KPMG, Mrs. Bode Abifarin, Head, Department of Profession Practice, West Africa, KPMG, Mrs. Agnes Lutukai and Director, Audit Services, KPMG, Mr. Robert Araes at a press briefing and Presentation of The KMPG 2016 Africa Banking Industry Retail Customer Satisfaction Survey held in Lagos. PIX AKINOLA ARIYO