By; BAYO AKAMO, Ibadan
The Chief Operating Officer of Ibadan Electricity Distribution Company Plc (IBEDC), Engineer John Ayodele on Monday hinted that IBEDC management has introduced Customer Relationship Management, (CRM).
Dropping this hint, Engr. John Ayodele stated that this was part of IBEDC customer centric initiatives designed to ensure that customers get prompt responses and resolutions as it joined the world to kick off the 2020 Customer Service Week, with the international theme for this year as “Dream team”.
According to the IBEDC Chief Operating Officer, the platform allows customers to log onto the company’s website @ customer.ibedc.com to check their payment history, view both previous and present bills, make enquires and complaints conveniently.
“We have also introduced over 38 customer care offices this year alone across our franchise to facilitate easier and quicker access to us. At IBEDC our 2020 Customer Service goal is geared towards taking service delivery to higher heights through customer centric initiatives that will enable us attend and resolve our customer enquiries, complaints, fault clearing etc. speedily and efficiently across the franchise”, he said.
He stressed that as part of activities lined up for this year’s Customer Service Week scheduled to run from Monday the 5th through Friday 9th of October, customers will also be rewarded with 40 units of energy credit vouchers across the franchise through a lucky dip starting from Tuesday 6TH – Friday 9th October.
On the theme “The Dream Team”, Engineer Ayodele maintained that “the week is an opportunity to celebrate and appreciate our most important stakeholders in line with our Mission statement “Distributing Power….Changing Lives”
“The theme for this year, reflects the importance of teamwork in providing outstanding service to all our customers. The IBEDC team are readily available to provide excellent service, which is our commitment to you,” because Without our customers, we will not be in business”
Engineer Ayodele then appealed to customers to fulfill their obligations as the company continues to invest on improving the quality of service provided through, prompt bill payment/vending and reduction in acts inimical to service delivery such as vandalism, energy theft, by passing and other vices.