NERC Inaugurates Bauchi Customers Complaint Office

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Mr. Babatunde Fashola, Minister of Works, Housing and Power
By; MOHAMMED KAWU, Bauchi
 
Nigerian Electricity Regulatory Commission (NERC) has tasked un-metered customers who paid in-advance for their prepaid meters to properly lodge their complaints at the commission’s customers’ complaints offices rather than vent their anger through violence on electricity workers.
 
NERC Commissioner of Consumers, Dr. Moses Arigu made the appeal Thursday during the launching of the Commission’s Customers Complaints Forum office in Bauchi.
 
He told the occasion attended by stakeholders, customers, state government functionaries and the media, that the event was significant because it indicates the responsiveness of the commission towards addressing the needs of the people.
 
“It is on record that within the period of January and September 2018 the Jos Electricity Distribution Company (JEDC) recorded a significant number of unresolved complaints out of which 547 were made by customers within Bauchi and its environs. Majority of these complaints have been on voltage and billing issues”.
 
“The members of the forum are representatives of all the customers’ classes including industrial, commercial, residential as well as professional bodies such as Customers Protection Council, Nigeria Society of Engineers and civil society groups”.
 
“It is interesting to note that Jos Disco has commenced the procurement of Meter Asset Providers combined with the implementation of their roll-out-plan in accordance with the performance agreement signed with the government under privatization program”.
 
The programme, according to the commissioner, will inject an average of about 100,000 meters into Jos Disco network annually over the next five years
 
Dr. Moses Arigu revealed that the present metering gap in Jos Discos is about 320,000 when compared to its total customer size of about 486,000 customers, representing a 64 percent deficit in metering as at August 2018, and appealed to customers not to be hostile to JEDC staff or tamper with equipment.
 
In his address at the occasion, the Bauchi State Governor, Mohammed Abubakar noted that the coming of electricity distribution companies in the country was a good development as customers now have value for their money through innovations such as the customers Complaint office established by NERC.
 
The governor who was represented by the Secretary to the State Government, Alhaji Mohammed Nadada Umar commended the efforts of NERC for fostering a partnership with the electricity distribution companies, saying it will bring more growth and synergy.
 
The Managing Director, Jos Electricity Distribution Company, Mohammed Gidado Mobibbo said that the JEC Plc has since September 2016, commenced a mass metering exercise which is targeted at 94,000 meters in customer’s premises, to close its metering gap and improve its billing efficiency.
 
Mr. Mohammed Modibbo who decried the increasing cases of vandalisation of JEC network infrastructures, said that the company was collaborating with security agencies to curb all vandals’ activities.
 
“Vandalism as you may be aware has a global menace. Nigeria and indeed power assets have become victims of this criminal activity on daily basis thereby depleting Nigeria’s capacity to generate, transmit and distribute electricity to our teaming customers” he stated.
D KAWU, Bauchi
 
Nigerian Electricity Regulatory Commission (NERC) has tasked un-metered customers who paid in-advance for their prepaid meters to properly lodge their complaints at the commission’s customers’ complaints offices rather than vent their anger through violence on electricity workers.
 
NERC Commissioner of Consumers, Dr. Moses Arigu made the appeal Thursday during the launching of the Commission’s Customers Complaints Forum office in Bauchi.
 
He told the occasion attended by stakeholders, customers, state government functionaries and the media, that the event was significant because it indicates the responsiveness of the commission towards addressing the needs of the people.
 
“It is on record that within the period of January and September 2018 the Jos Electricity Distribution Company (JEDC) recorded a significant number of unresolved complaints out of which 547 were made by customers within Bauchi and its environs. Majority of these complaints have been on voltage and billing issues”.
 
“The members of the forum are representatives of all the customers’ classes including industrial, commercial, residential as well as professional bodies such as Customers Protection Council, Nigeria Society of Engineers and civil society groups”.
 
“It is interesting to note that Jos Disco has commenced the procurement of Meter Asset Providers combined with the implementation of their roll-out-plan in accordance with the performance agreement signed with the government under privatization program”.
 
The programme, according to the commissioner, will inject an average of about 100,000 meters into Jos Disco network annually over the next five years
 
Dr. Moses Arigu revealed that the present metering gap in Jos Discos is about 320,000 when compared to its total customer size of about 486,000 customers, representing a 64 percent deficit in metering as at August 2018, and appealed to customers not to be hostile to JEDC staff or tamper with equipment.
 
In his address at the occasion, the Bauchi State Governor, Mohammed Abubakar noted that the coming of electricity distribution companies in the country was a good development as customers now have value for their money through innovations such as the customers Complaint office established by NERC.
 
The governor who was represented by the Secretary to the State Government, Alhaji Mohammed Nadada Umar commended the efforts of NERC for fostering a partnership with the electricity distribution companies, saying it will bring more growth and synergy.
 
The Managing Director, Jos Electricity Distribution Company, Mohammed Gidado Mobibbo said that the JEC Plc has since September 2016, commenced a mass metering exercise which is targeted at 94,000 meters in customer’s premises, to close its metering gap and improve its billing efficiency.
 
Mr. Mohammed Modibbo who decried the increasing cases of vandalisation of JEC network infrastructures, said that the company was collaborating with security agencies to curb all vandals’ activities.
 
“Vandalism as you may be aware has a global menace. Nigeria and indeed power assets have become victims of this criminal activity on daily basis thereby depleting Nigeria’s capacity to generate, transmit and distribute electricity to our teaming customers” he stated.

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