By; MOHAMMED KAWU, Bauchi
The Nigerian Communications Commission (NCC) is poised to ensure protection of telecom consumers from market exploitation and empowering them to make rational and informed decision when making choices of services.
The director, consumer affairs bureau of the commission, Felicia Onweuegbuchulam said this is one of the cardinal objective of the commission, saying telecom consumers are the target beneficiaries of their activities.
According to the director, such activities make telecom consumers enjoy primary focus in getting quality service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some service providers.
The director was speaking at the 93rdedition of consumer outreach programme with the theme, “Information & Education as a Catalyst for consumer protection held in Bauchi Thursday.
The outreach is geared to bring together telecom consumers in the urban areas with network operators and regulator (NCC) to discuss, proper solutions to consumer-related issues, and ensure they have value for money through effective service delivery.
Felicia said that the forum seek to educate telecom consumers and other stakeholders on contemporary issues generating interest in the industry, as it also serves as a feedback mechanism for the commission in making regulatory intervention for the benefit of consumer, service provider, and the industry as a whole.
The director explained that the commission has developed series of initiatives with the main goal of empowering consumers with appropriate information to not only protect their rights, but their choices provide them with value for money.
Felicia Onweugbuchulam expressed optimism that each service provider will demonstrate clearly to esteem consumers of telecom services the various initiatives put in place to inform, protect, and educate consumers of their services.
In the same vein, his deputy, Isma’il Adedigba said that consumer must accord basic rights such as right to be heard, right to be educated, right to redress, as well as right to safety.
Adedigba recalled that the commission had last year stepped up programmes aimed at empowering and protecting telecom consumers with focus on key drivers.
He gave such key drives as awareness on the 622 toll free line to lodge complaints to NCC and the 2442 short code to stop unsolicited messages with great emphasis on quality of service improvement.